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Covid-Secure Booking Guide – Your Questions Answered

September 30th, 2020

Trying to plan or reorganise your wedding or event during a pandemic? Stress doesn’t really begin to cover it, right?

We know you’ve got a thousand questions, so we’ve put together some guidance to reassure you that your booking with Entertainment Nation is Covid secure.

We may be a small team here, but we’re passionate about what we do. We’re here to support you and make sure you get to celebrate in style once we get through this horrendous time.

If your question isn’t answered below, then please get in touch via email, phone or Live Chat and one of our tireless team of advisers will do their best to help.


Covid-Secure Booking with Entertainment Nation

If you’re looking to book an act, then your booking deposit is 100% safe thanks to our flexible booking options and dedicated support from our expert entertainment advisers, so you can book your entertainment worry free.

See our Covid-Secure booking page for more information.


FAQs

What happens if I need to change the date of my booking?

If you need to change the date of your event, you’ll get free-of-charge rescheduling. Your original booking deposit will be transferred to your new booking at no extra cost (see “Will there be any additional fees?” for more details), no matter which of our acts you book.


What happens if I need to postpone my booking but don’t have a new date?

Your booking deposit will be held on account and can be used towards your booking once you have chosen a new date.


What happens if I need to cancel my booking?

If you’re unable to reschedule, we’re very understanding of the situation and will do what we can to help. Your booking deposit will be held on account and can be used towards any future booking with Entertainment Nation – it’s also fully transferable to friends and family.


What happens if my event is going ahead but guidelines mean my act can’t perform?

As in the case of cancellation, your booking deposit will be held on account and can be used towards any future booking with Entertainment Nation – perhaps an anniversary party to celebrate once larger gatherings are permitted again. Your booking deposit is fully transferable to friends and family.


How do I reschedule my booking?

We’ve done our best to make rescheduling as simple and as stress-free as possible. You’ll be able to speak with the act you’ve booked directly to discuss possible future dates. If you need to reschedule, get in touch and we’ll guide you through the process.


How much notice do I need to give to reschedule my booking?

There’s no set notice period, but the more notice the better if you have a preferred date in mind: bands get booked up quickly so may be unavailable.


What if my act isn’t available on my new date?

2021 is going to be a busy year for weddings, so there’s a chance that your band may already be booked on your new date, especially if it falls on a summer Friday, Saturday or Sunday when demand is always high.

You could consider moving to a weekday when demand is lower, but if this isn’t a possibility then get in touch with our team who will be able to recommend some excellent alternative options from our roster of top performers. We vet every act on our books, so even though they weren’t your original choice, your replacement act will still deliver an exceptional performance.


Will there be any additional fees if I reschedule?

We’ll reschedule your booking free of charge. If your new booking deposit is more expensive than your original booking deposit, you will need to pay the difference. If it is less than your original booking deposit, the remainder will be held on account and can be put towards another future booking.


Will my act still be happy to perform at my event?

You try and stop them. All of our acts are itching to get out there and start performing again as soon as possible. So long as all guidelines are being followed, they’re happy to come and perform.


What happens if one of my performers gets ill and can’t perform?

If a performer were to become unwell, it would be unfortunate but no hindrance to you receiving an amazing performance. Your act will have lots of fantastic musicians who they work with regularly who would be happy to step in at the last minute to ensure the show goes on. You’d get as much notice as possible if this situation arose.


What procedures will I have to have in place at my event?

We’re constantly monitoring government guidance and everything we do is led by the latest advice. We do ask that that enough space is put between the band and your guests to keep everyone safe and that hand sanitiser is readily available.

The guidelines are always changing, so it’s best to keep checking the government website for the latest updates:

https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

https://www.gov.uk/government/publications/covid-19-guidance-for-small-marriages-and-civil-partnerships/covid-19-guidance-for-wedding-and-civil-partnership-receptions-and-celebrations


Why is my deposit non-refundable?

The booking deposit is a fee for the work done by Entertainment Nation on your behalf and for the ongoing support you will receive. This includes, but is not limited to: responding to enquiries, checking and securing dates with your chosen artists, provision of quotes, provision of support and guidance by phone, email and Live Chat, acting as liaison between you and your chosen acts, producing contracts, provision of an emergency line, and making amendments to your booking and assisting with rescheduling in case of postponement.

CMA advice states that any services not delivered can be claimed back. Your booking deposit covers services already delivered by Entertainment Nation in searching for and securing your chosen acts for your event date. Your booking deposit is non-refundable but is completely transferable.


Can I ask you another question?

Of course. If we haven’t covered your question here then you can give us a call on 0800 53 000 35, start a Live Chat or email us and we’ll be happy to help.

We’ll keep this post updated with the latest information, so check back as often as you like for updates.

Thank you for your patience and understanding in these challenging times. Keep safe.

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Entertainment Nation
Company Number: 8412437 VAT No. 201071380

Phone: 0800 53 000 35

Email: info@entertainment-nation.co.uk

Post: Entertainment Nation Ltd
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